06-Feb-2020 | Facts and Factors
Facts and Factors has authored “Remote Support Software Market by Type (Mobile Terminal and PC Terminal), by Application (IT & Telecom, Government, BFSI and Others): Global Industry Perspective, Comprehensive Analysis, and Forecast, 2019—2026”. Based on our analysis, the global remote support software market in 2019 was approximately USD 924.75 Million and is anticipated to reach around USD 2,581.62 Million by 2026. The anticipated CAGR for the remote support software market is around 15.94% from 2020 to 2026.
Remote support software helps the IT technicians with the ability to access their client’s devices to provide maintenance and support remotely. Remote support software has revolutionized the IT support industry by increasing customer satisfaction, reducing the time requires to resolve issues, and even reducing cost. This software can be connected to a remote client without installing the software or configuring network settings. Remote support can be classified into two categories, attended and unattended support. In addition, growing demand for connected devices paired with increasing adoption of cloud services among the organizations is expected to flourish the demand for remote support software significantly in the analysis period. The software is also adopted by electronics companies to offer the customer care services to the various end-users regardless of their place and distances.
Browse the full “Remote Support Software Market by Type (Mobile Terminal and PC Terminal), by Application (IT & Telecom, Government, BFSI and Others): Global Industry Perspective, Comprehensive Analysis, and Forecast, 2019—2026” report at https://www.fnfresearch.com/remote-support-software-market-by-type-mobile-terminal
The global remote support software market is primarily driven by the increasing usage of the mobile device for routine processes which results in the development of a mobile operating system based on the specific application by vendors. The growing demand for remote based IT support from small & medium size enterprises coupled with the increasing need of reducing cost issues of help-desk center is also supporting the growth of remote support software market in the near future. However, the leading cloud service provider such as Microsoft, Google, Amazon, and IBM are offering higher-level cloud-based IT infrastructure and infrastructure as a service (IaaS) and provide built-in support services for the clients. This may affect the revenue of remote support software vendors. Even so, growing demand for connected devices due to the increasing trend for IoT and advancement in the telecommunication sector is expected to support the demand for remote support software in the coming years.
The global remote support software market is segmented on the basis of type and application. Based on type, the market is divided into two major types as mobile terminal and PC terminal. The PC terminal segment of the global remote support software held the largest market share in terms of revenue in 2018. IT & Telecom, government, BFSI, and others are the application segment of the global remote support software market covered under this research study.
North America emerged as a leading regional market for the global remote support software market in 2018.The growth of the North America region is mainly attributed to the presence of key market players paired with the growing market in the U.S. The Asia Pacific is estimated to be the fastest-growing region over the estimated years. Japan held the majority of the revenue share in the Asia Pacific region.
Key market players analyzed and profiled in the market study are TeamViewer, Cisco WebEx, F5 Networks Inc., Techinline, BeyondTrust, Rsupport, SimpleHelp Ltd., Goverlan Inc., Zoho Corporation, Devolutions, ISL Online, LogMein, NTRGLobal, iSupport Software, and Giva, Inc. amongst others.
This report segments the Global Remote Support Software Market as follows:
Global Remote Support Software Market: Type Segment Analysis
Global Remote Support Software Market: Application Segment Analysis
Global Remote Support Software Market: Regional Segment Analysis
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