FB Acquires Servicefriend, A Bot Building Firm Ahead Of Launching ‘Libra’

24-Sep-2019 | Facts and Factors

As the social media giant Facebook is ready to launch Libra, its new cryptocurrency next year, it is tying all the loose knots to make it as flawless as possible, to make it successfully run. FB has of late acquired Servicefriend. It is a startup company that had developed bots, the massaging and chatting app, which is based on Artificial Intelligence (AI). TechCrunch, US online publisher that focuses mainly on the tech industry has stated that the move will help the customer service teams immensely.

The news was first flashed from Israel as Servicefield is based there. Besides, Roberto Singler, one of the investors also brought the matter into notice.       

Several people, including Arad and Shahar Ben Ami, his co-founder and least another individual indicated that they are working at Facebook, and that also in the Calibra Digital Wallet group and on their respective LinkedIn Profiles.

Only this month say the start of their jobs at the social media giant, and this implies clearly that the acquisition in question has been closed only recently. However, there are several who have hinted that they continue to be at Servicefriend. This indicates that they also include the list of those who have moved.

Facebook, however, refuses to specifically divulge anything regarding what their imminent project is all about, not do they divulge what they are dealing with. However, it is apprehended that it is likely to be developing bot, quite obviously – or it may also be a bot dominated network for providing credible customer support and service platform for Calibra.

Facebook is planning to build a wide plethora of financial services for those who are to use Calibra, for paying out or receiving Libra.                                             

However, it is to be seen whether Facebook can generate a substantial amount of trust in people as a provider of cryptocurrency. It has been famous only as social media do far.