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Customer Communication Management Market Size, Share Global Analysis Report, 2018 – 2025

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Customer Communication Management Market By Solution Type (Software Suite, Managed CCM Services, and Other Services), By Deployment Type (On-Premise and Cloud), By Enterprise Size (Small Enterprises and Medium & Large Enterprises), and By End-User (Healthcare, Government & Utilities, BFSI, Ecommerce & Retail, IT & Telecom, Hospitality & Travel, and Others): Global Industry Perspective, Comprehensive Analysis, and Forecast 2018 – 2025

Industry Insights

The report covers the forecast and analysis of the Customer Communication Management market on a global and regional level. The study provides historical data from 2015 to 2018 along with a forecast from 2019 to 2025 based on revenue (USD Million). The study includes drivers and restraints of the Customer Communication Management market along with the impact they have on the demand over the forecast period. Additionally, the report includes the study of opportunities available in the Customer Communication Management market on a global level.

Global Customer Communication Management Market Size

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In order to give the users of this report a comprehensive view of the Customer Communication Management market, we have included a competitive landscape and an analysis of Porter’s Five Forces model for the market. The study encompasses a market attractiveness analysis, wherein all the segments are benchmarked based on their market size, growth rate, and general attractiveness.

The report provides company market share analysis to give a broader overview of the key players in the market. In addition, the report also covers key strategic developments of the market including acquisitions & mergers, new service launches, agreements, partnerships, collaborations & joint ventures, research & development, and regional expansion of major participants involved in the market on a global and regional basis.

logoReport Scope

Report Attribute


Market Size in 2018

USD 1,573 Million

Projected Market Size in 2025

USD 3,621 Million

CAGR Growth Rate

12.82% CAGR

Base Year


Forecast Years


Key Market Players

Oracle Corporation, Doxee S.p.A., Dell Inc., Cincom Systems Inc., Xerox Corporation, Adobe Systems Inc., OpenText Corp., HP Enterprise, Newgen Software Technologies Limited, Pitney Bowes Inc., and Others

Key Segment

By Solution Type, Deployment Type, Enterprise Size, End-User, and Region

Major Regions Covered

North America, Europe, Asia Pacific, Latin America, and the Middle East & Africa

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The study provides a decisive view of the Customer Communication Management market by segmenting the market based on solution type, deployment type, enterprise size, end-user, and regions. All the segments have been analyzed based on present and future trends and the market is estimated from 2019 to 2025. The regional segmentation includes the current and forecast demand for North America, Europe, Asia Pacific, Latin America, and the Middle East and Africa.

The increase in the public & private cloud deployments will prompt the expansion of the market over the forecast timeframe. In addition to this, a prominent bulge in the complications and risks along with the compliance requirement will fortify the business growth over the forecast timeframe over the forecast period. Nonetheless, growing risks pertaining to the outsourcing of confidential data of any firm to service providers can diminish the market scope over the forecast period. However, escalating demand for customer communication management software across the developing countries will accentuate the market surge over the forecast timeline.

Based on the solution type, the market is divided into Managed CCM Services, Software Suite, and Other Services. On the basis of deployment type, the industry is segregated into On-Premise and Cloud. In terms of enterprise size, the market for customer communication management is classified into Small Enterprises and Medium & Large Enterprises. Based on the end-user, the market is sectored into Healthcare, Government & Utilities, BFSI, Ecommerce & Retail, IT & Telecom, Hospitality & Travel, and Others.

This report segments the Customer Communication Management market as follows:

logoCompetitive Analysis

  • Oracle Corporation
  • Doxee S.p.A.
  • Dell Inc.
  • Cincom Systems Inc.
  • Xerox Corporation
  • Adobe Systems Inc.
  • OpenText Corp.
  • HP Enterprise
  • Newgen Software Technologies Limited
  • Pitney Bowes Inc.
  • Others

logo By Solution Type Segment Analysis

  • Software Suite
  • Managed CCM Services
  • Other Services

logo By Deployment Type Segment Analysis

  • On-Premise
  • Cloud

logoGlobal Customer Communication ManagementMarket: By Enterprise Size Segment Analysis

  • Small Enterprises
  • Medium & Large Enterprises

logo By End-User Segment Analysis

  • Healthcare
  • Government & Utilities
  • BFSI
  • Ecommerce & Retail
  • IT & Telecom
  • Hospitality & Travel
  • Others

logo Regional Segment Analysis

  • North America
    • U.S.
  • Europe
    • UK
    • France
    • Germany
  • Asia Pacific
    • China
    • Japan
    • India
  • Latin America
    • Brazil
  • Middle East and Africa

Industry Major Market Players

  •  Oracle Corporation,
  •  Doxee S.p.A.,
  •  Dell Inc.,
  •  Cincom Systems Inc.,
  •  Xerox Corporation,
  •  Adobe Systems Inc.,
  •  OpenText Corp.,
  •  HP Enterprise,
  •  Newgen Software Technologies Limited,
  •  Pitney Bowes Inc.