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Field Service Management Market By Components (Solution, Services), By Solution (Schedule, Dispatch, and Route Optimization, Customer Management, Work Order Management, Inventory Management, Service Contract Management, Reporting and Analytics, Other Solutions (Billing, Invoicing, Tracking and Performance Management)), By Services (Integration and Implementation, Training and Support, Consulting), By Deployment Type (On-Premise, Cloud), By Organization Size (Large Enterprises, SMEs) and By Region – Global and Regional Industry Overview, Market Intelligence, Comprehensive Analysis, Historical Data, and Forecast 2022–2028

Covid-19

Global Field Service Management Market Size, Share

The pandemic continues to cause unprecedented disruption across industries worldwide.Get detailed insights regarding the impact of COVID-19 on the market. Request Sample

Industry Insights

[204+ Pages Report] According to Facts and Factors, the global field service management market was worth around USD 3,172.5 million in 2021 and is estimated to grow to about USD 6,161.9 million by 2028, with a compound annual growth rate (CAGR) of approximately 11.7% over the forecast period. The report analyzes the field service management market’s drivers, restraints/challenges, and the effect they have on the demands during the projection period. In addition, the report explores emerging opportunities in the field service management market.

logoMarket Overview

Field service management helps organizations keep a track of their assets and manage maintenance and operations in an optimized manner to ensure proper functionality of all systems deployed in the organization. Increasing technological proliferation is expected to majorly drive the field service management market growth through the forecast period.

Rising urbanization across the world has given further impetus to digitization and automation and this will also drive the field service management market potential through 2028. Increasing demand for digital solutions by multiple organizations is also expected to bolster field service management market growth in the coming years.

Data confidentiality and security concerns of privacy are expected to be the major factors that will negatively impact the field service management market potential through 2028.

Field service management Market

logoCOVID-19 Impact:

The COVID-19 pandemic sped up digitization and this trend helped the field service management market to run sustainably while most of the markets across the world toppled under adverse conditions due to the worldwide spread of coronavirus infections. The rising adoption of digital and cloud-based solutions by organizations across the world also led to an uproar in demand for field service management solutions and services.

The field service management market is anticipated to see further growth in the post-pandemic era as digitization paces up and multiple organizations move to digital infrastructure. The increasing popularity of remote management solutions is also expected to boost field service management market growth over the forecast period.

logo Growth Drivers

  • Rising Digitization in Field Services Industry Landscape

Advancements in technology have revolutionized the field service management marketplace and real-time monitoring is a major trend that has gained massive popularity in recent years and will prominently influence the field service management market potential through 2028. The increasing trend of automation and digitization will also further bolster the field service management market potential in the long run. Technicians are able to remotely check and control field services and this helps them diagnose and maintain systems in an efficient manner. Increasing deployment of machines and automation systems are also expected to boost field service management market potential through 2028.

logo Restraints

  • Concerns Regarding Data Privacy

The field service management market will be restrained by concerns regarding the security of the data that is managed through these services. Increasing cybercrime activity across the world has also negatively influenced the adoption of multiple digital and online solutions on a global scale. Rising concerns about data privacy and data management in these field service management are also expected to further hinder the market potential over the forecast period.

logoSegmentation Analysis

The global field service management market is segregated based on components, solution, services, deployment type, organization size, and region.

By Solution, the market is divided into Schedule, Dispatch, and Route Optimization, Customer Management, Work Order Management, Inventory Management, Service Contract Management, Reporting and Analytics, and Other Solutions (Billing, Invoicing, Tracking and Performance Management). The Schedule, Dispatch, and Route Optimization segment are projected to have a bright outlook over the forecast period owing to the rising focus on optimizing the field service management services and solutions to ensure maximum productivity.

By Services, the field service management market is segmented into Integration and implementation, Training and Support, and Consulting. The integration and implementation segment is projected to have a dominant outlook over the forecast period and will be closely followed by consulting segment as the demand for field service management bolsters over the forecast period.

logoReport Scope

Report Attribute

Details

Market Size in 2021

USD 3,172.5 Million

Projected Market Size in 2028

USD 6,161.9 Million

CAGR Growth Rate

11.7% CAGR

Base Year

2021

Forecast Years

2022-2028

Key Market Players

Oracle(US), Microsoft(US), Salesforce(US), IFS(Sweden), ServiceMax(US), SAP (Germany), Infor(US), Trimble(US), Comarch(Poland), ServicePower(US), OverIT(Italy), FieldAware(US), Geoconcept(France), Zinier(US), Accruent(US), and Others

Key Segment

By Components, Solution, Services, Deployment Type, Organization Size, and By Region

Major Regions Covered

North America, Europe, Asia Pacific, Latin America, and the Middle East & Africa

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logoRegional Landscape

Asia Pacific region leads the global field service management market in terms of revenue and volume share owing to rapid technological proliferation in this region that is driven by urbanization and industrialization in multiple economies in this region. India, Japan, and China are anticipated to be the most lucrative markets in this region through 2028. The field service management market will also be influenced by increasing digit8ization and automation trends in this region over the forecast period.

The market for field service management in North America will also have a bright outlook owing to the rising adoption of automation technologies in this region. The United States and Canada are expected to be the most significant markets for field service management in this region.

logoRecent Developments

  • In August 2021 – Microsoft the leading name in the technology industry announced the release of a new update that will allow administrators to enhance their field service customer experience and enhance technician experience as well.

logoCompetitive Landscape

Some of the main competitors dominating the global field service management market include Oracle (US), Microsoft (US), Salesforce (US), IFS (Sweden), ServiceMax (US), SAP (Germany), Infor (US), Trimble (US), Comarch (Poland), ServicePower (US), OverIT (Italy), FieldAware (US), Geoconcept (France), Zinier (US), Accruent (US)

The global field service management market is segmented as follows:

logoBy Components Segment Analysis

  • Solution
  • Services

logoBy Solution Segment Analysis

  • Schedule, Dispatch, and Route Optimization
  • Customer Management
  • Work Order Management
  • Inventory Management
  • Service Contract Management
  • Reporting and Analytics
  • Other Solutions (Billing, Invoicing, Tracking and Performance Management)

logoBy Services Segment Analysis

  • Integration and Implementation
  • Training and Support
  • Consulting

logoBy Deployment Type Segment Analysis

  • On-Premise
  • Cloud

logoBy Organization Size Segment Analysis

  • Large Enterprises
  • SMEs

logoBy Regional Segment Analysis

  • North America
    • The U.S.
    • Canada
    • Mexico
    • Rest of North America
  • Europe
    • France
    • The UK
    • Spain
    • Germany
    • Italy
    • Nordic countries
      • Denmark
      • Finland
      • Iceland
      • Sweden
      • Norway
    • Benelux Reunion
      • Belgium
      • The Netherlands
      • Luxembourg
    • Rest of Europe
  • Asia Pacific
    • China
    • Japan
    • India
    • New Zealand
    • Australia
    • South Korea
    • Southeast Asia
      • Indonesia
      • Thailand
      • Malaysia
      • Singapore
      • Rest of Southeast Asia
    • Rest of Asia Pacific
  • The Middle East & Africa
    • Saudi Arabia
    • UAE
    • Egypt
    • Kuwait
    • South Africa
    • Rest of the Middle East & Africa
  • Latin America
    • Brazil
    • Argentina
    • Rest of Latin America

Covid-19

Field Service Management Market

The pandemic continues to cause unprecedented disruption across industries worldwide.Get detailed insights regarding the impact of COVID-19 on the market. Request Sample

Industry Major Market Players

  • Oracle (US) 
  • Microsoft (US) 
  • Salesforce (US) 
  • IFS (Sweden) 
  • ServiceMax (US) 
  • SAP (Germany) 
  • Infor (US) 
  • Trimble (US) 
  • Comarch (Poland) 
  • ServicePower (US) 
  • OverIT (Italy) 
  • FieldAware (US) 
  • Geoconcept (France) 
  • Zinier (US) 
  • Accruent (US)

Frequently Asked Questions

Increasing technological proliferation and rising automation are some major trends that guide field service management market growth.
According to the Facts & Factors research, the global field service management market was worth about US$ 3,172.5 million in 2021 and is predicted to grow to around US$ 6,161.9 million by 2028, with a compound annual growth rate (CAGR) of around 11.7%.
The Asia Pacific region leads the global field service management market in terms of revenue and volume share owing to rapid technological proliferation in this region that is driven by urbanization and industrialization
Some of the main competitors dominating the global field service management market include -- Oracle(US), Microsoft(US), Salesforce(US), IFS(Sweden), ServiceMax(US), SAP (Germany), Infor(US), Trimble(US), Comarch(Poland), ServicePower(US), OverIT(Italy), FieldAware(US), Geoconcept(France), Zinier(US), Accruent(US)
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